Terms of service
THATE TECHNOLOGIES
TERMS OF SERVICE – ONLINE STORE
Effective Date: 15 October 2026
Website: www.thatetechnologoes.com
Email: info@thatetechnologies.com
Facebook: THATE Technologies
Business Address: [Insert THATE Technologies' registered or business address]
1. Introduction
Welcome to THATE Technologies. These Terms of Service govern your access to and use of our online store, including the purchase of products and any related services offered through our website.
By accessing our website, placing an order or purchasing a product from us, you agree to be bound by these Terms of Service and any applicable laws and regulations of the Republic of South Africa.
If you do not agree to these terms, please refrain from using our online store.
2. Products and Product Information
THATE Technologies aims to ensure that all product descriptions, images, specifications, prices and availability information displayed on our website are accurate and up to date.
However:
- Product images are for illustrative purposes and may differ slightly from the actual product.
- Product availability may change without prior notice.
- We reserve the right to correct genuine errors in product descriptions, specifications or pricing, subject to applicable consumer protection laws.
- Any product substitutions or material changes will be communicated to customers where required.
Nothing in these terms excludes any rights you may have under applicable consumer protection legislation.
3. Pricing and Price Changes
All prices will be displayed in South African Rand (ZAR), unless otherwise stated.
THATE Technologies reserves the right to update product prices in response to economic conditions, supplier costs, fuel prices, courier charges, exchange-rate fluctuations and other relevant business expenses.
Any price changes will not automatically alter an order that has already been accepted and confirmed, unless otherwise agreed with the customer or permitted by law.
The applicable price, delivery charges and any other disclosed fees will be communicated during checkout before an order is finalised.
Where applicable, taxes will be disclosed in accordance with South African law.
4. Orders and Order Acceptance
When placing an order, customers must provide accurate and complete information, including their name, contact details, delivery address and payment information.
Submitting an order constitutes an offer to purchase the selected products.
An automated order acknowledgement does not necessarily constitute final acceptance of the order. Order acceptance may be confirmed through an order confirmation, payment confirmation or dispatch notification.
THATE Technologies reserves the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, stock unavailability, material pricing errors or payment failure, subject to applicable law.
Where payment has been received for an order that cannot be fulfilled, the customer will be informed and any refund due will be processed in accordance with applicable law.
5. Payments
Customers must pay for orders using the payment methods made available at checkout.
Payments may be processed through third-party payment service providers. Customers may also be subject to the terms and security procedures of those providers.
THATE Technologies does not intend to collect or store full payment card details outside secure, authorised payment-processing systems.
Orders may be held until payment has been successfully verified. Any deposit, instalment or special payment arrangement must be expressly agreed to in writing.
THATE Technologies will not request customers to disclose their banking passwords, PINs or one-time banking verification codes.
6. Delivery and Shipping
THATE Technologies will communicate the available delivery methods and applicable delivery charges during checkout or through a separate quotation.
Delivery times are estimates unless a specific delivery commitment has been expressly agreed upon.
Delivery may be affected by courier delays, adverse weather, public holidays, operational disruptions, incorrect delivery information or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number.
Where delivery cannot be completed because of incorrect information or the customer's unavailability, additional delivery arrangements or charges may apply where lawful and disclosed.
Customers should inspect delivered products as soon as reasonably possible and report missing, damaged or incorrect items promptly.
Nothing in this section removes any statutory rights relating to delivery, defective goods or failure to perform an agreed service.
7. Returns, Exchanges and Refunds
THATE Technologies aims to handle returns and refund requests fairly and in accordance with South African law.
The applicable return or refund process depends on the circumstances, including whether the product is defective, damaged, incorrectly supplied or simply no longer wanted.
Defective or incorrect products: Customers may have rights to repair, replacement or refund under the Consumer Protection Act 68 of 2008, where applicable.
Change of mind: Returns of non-defective products may be subject to the store's applicable return policy, the product's condition and any statutory rights that apply. Certain online transactions may also carry cancellation rights under the Electronic Communications and Transactions Act 25 of 2002.
Refund processing: Approved refunds will be processed using the original payment method where reasonably possible, or another mutually agreed lawful method.
Customers should contact info@thatetechnologies.com before returning products to receive return instructions.
Nothing in these terms limits any mandatory cancellation, return or refund rights provided by law.
8. Warranties and Product Guarantees
Products sold by THATE Technologies may be covered by manufacturer warranties, supplier guarantees or statutory consumer protections, depending on the product and circumstances.
Customers should retain their proof of purchase and any warranty documentation supplied with the product.
Where applicable, the Consumer Protection Act provides remedies for goods that fail to meet the required standards of quality, usability or durability.
Any manufacturer's warranty is additional to, and does not replace, applicable statutory consumer rights.
9. Promotions and Quantity-Based Discounts
THATE Technologies may offer promotional prices, bulk-purchase discounts or quantity-based discounts from time to time.
Discount eligibility may depend on the quantity ordered, product category, promotional period or other conditions disclosed at the time of the offer.
Unless expressly stated otherwise, discounts cannot be combined with other promotions.
THATE Technologies reserves the right to amend or withdraw future promotions, subject to any offer already accepted and applicable law.
Customers requiring bulk orders or customised quotations may contact us directly.
10. Customer Responsibilities
Customers agree to:
- Provide accurate information when creating orders.
- Use the website lawfully and responsibly.
- Avoid fraudulent transactions and unauthorised payment activity.
- Respect the intellectual property rights of THATE Technologies and third parties.
- Avoid attempting to disrupt, damage or gain unauthorised access to our website or systems.
THATE Technologies may take reasonable action against misuse of the website, subject to applicable law.
11. Privacy and Protection of Personal Information
THATE Technologies respects the privacy of its customers and aims to handle personal information responsibly.
Personal information may be used to process orders, arrange delivery, respond to enquiries, manage payments, prevent fraud and meet legal obligations.
Personal information will be handled in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Where third-party payment providers, couriers or other service providers are involved, relevant information may be shared with them to the extent reasonably necessary to fulfil the order or provide the service, subject to applicable law.
Customers may contact info@thatetechnologies.com with privacy-related enquiries.
A separate Privacy Policy should be made available on the website to explain data collection, retention, security, customer rights and any applicable cookie practices in greater detail.
12. Website Availability and Security
THATE Technologies endeavours to keep its website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical problems, security updates or circumstances beyond our control.
Customers must not misuse the website, upload malicious content or attempt to interfere with its operation.
13. Intellectual Property
Unless otherwise indicated, the THATE Technologies name, logo, branding, original website content, product descriptions and other original materials are owned by or used under licence by THATE Technologies.
These materials may not be copied, reproduced, distributed or commercially exploited without the necessary permission, except where permitted by law.
Third-party product names, logos and trademarks remain the property of their respective owners.
14. Limitation of Liability
THATE Technologies will take reasonable steps to provide reliable products and services.
To the extent permitted by law, THATE Technologies will not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights, liability for fraud or any other liability that cannot lawfully be excluded.
15. Events Beyond Our Reasonable Control
THATE Technologies will not be considered in breach of these terms solely because of a delay or interruption caused by events beyond its reasonable control, including severe weather, transport disruptions, supplier interruptions, infrastructure failures or government restrictions.
We will take reasonable steps to communicate material delays and fulfil outstanding obligations as soon as reasonably possible.
This clause does not remove any refund or other rights that customers may have under applicable law.
16. Complaints and Customer Support
We value our customers and aim to resolve complaints professionally and promptly.
For order enquiries, delivery concerns, returns, refunds or complaints, please contact:
THATE Technologies
Email: info@thatetechnologies.com
Website: www.thatetechnologoes.com
Facebook: THATE Technologies
Please include your order number, proof of purchase where available and a clear description of your concern.
17. Applicable Law
These Terms of Service are governed by the laws of the Republic of South Africa.
They are subject to applicable legislation, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and the Protection of Personal Information Act 4 of 2013, where applicable.
Nothing in these terms is intended to deprive a consumer of a mandatory legal right or remedy.
18. Changes to These Terms
THATE Technologies may update these Terms of Service when necessary to reflect changes in our business operations, website functionality or legal obligations.
The latest version will be published on our website with its effective date.
Changes will apply prospectively, subject to applicable law and any existing contractual obligations.
19. Contact Information
For questions about these Terms of Service, please contact us using the details below.
THATE TECHNOLOGIES
Email: info@thatetechnologies.com
Website: www.thatetechnologoes.com
Facebook: THATE Technologies
Thank you for choosing THATE Technologies. We appreciate your business and look forward to serving you.
End of Terms of Service